Orders and Shipping

How I can make sure I made my purchase? 2023-04-12T13:12:52+02:00

When you have placed your order, we will send you an email confirming your purchase. You can also check it in your account, by selecting the 'History' and 'Details of my orders' option.


Can I know what status my order is in?2023-04-12T13:12:52+02:00

Of course, we will send you an email with the different statuses of your order. Remember that you can also check it at any time in your customer account.

Can I remove an item from my order?2023-04-12T13:12:25+02:00

Once the purchase is made, the order cannot be modified. However, if you have the item in the basket and have not yet made the purchase, you can delete it on the right side of the basket, where the icon of a trash can appears.

Will I receive the same product shown in the photo?2023-04-12T13:12:25+02:00

Yes, although there are pieces that, being created by hand, may suffer slight variations. However, the photographs are true to reality so you won't be surprised. 

The detailed description of the products displayed on the website www.joyeriagordillo.com is made from information and images of its own (of which the company reserves all rights of use) and/or information and images supplied by suppliers.

The company is not responsible for possible errors in the information or characteristics of the published products.

What should I do if I receive a defective or incorrect item?2023-04-12T13:12:25+02:00

In the event that this is the case, you have a period of 48 hours from the receipt of your order to let us know. It has all the steps to follow here.

If you need help, do not hesitate to contact us by phone 956 28 12 40.

What are the turnaround times?2023-04-12T13:12:25+02:00

You will receive it within 24-48 working hours in national territory, if the product is in stock.

The delivery time will not exceed 14 business days, the usual delivery time being less than 48-72 hours for shipments within the national territory from Monday to Friday.

The delay of the order will entitle the customer to cancel the order with a refund of the amounts paid but in no case will it imply any compensation.

If after 5 business days from the order confirmation the client has not agreed a delivery date with the transport company, the client must contact Joyería Gordillo.

In the opposite case, the transport company will proceed to the return to the origin of the shipment, the customer being the one who must bear the management costs associated with the shipment and return.

For shipments outside the peninsular territory, special conditions will apply.

In the case of not being able to guarantee the safe shipment of the products, reserves the right to restrict the geographical scope of distribution.

Do the products have VAT included in their price?2023-04-12T13:12:25+02:00

Yes, the prices of the products presented on our website include VAT (percentage according to current legislation applicable at any time), unless otherwise indicated. Prices do not include shipping costs, unless otherwise indicated.

Can I pick up my order in store?2023-04-12T13:12:25+02:00

Yes, you can place your order online and pick it up at our physical store. To access the store collection service, you must indicate it in the purchase process and must comply with the delivery times indicated by email and the business opening hours.

The customer must go to the point of sale to formalize the order and identify himself with the original valid ID or passport and show proof of purchase.

If the client wants the products to be withdrawn by a third party, they must notify it by email together with a signed authorization that contains the complete data of the client and the person they wish to authorize (Name, surname, ID number or passport). .

Do you ship to the entire national territory? And abroad?2023-04-12T13:12:25+02:00

Yes, we ship throughout the national territory and abroad. But both in the latter case, and in island territory, shipping costs may vary, in addition to being subject to the payment of import duties and taxes. For more information in this regard, you can contact us by phone 956 28 12 40 or by email [email protected].

Customer account

If I have forgotten my password, how can I recover it?2023-04-12T13:12:25+02:00

You can recover your account by clicking on the message 'Forgot your password'. You will have to enter the email again and we will send you an email so you can reset it. If, still, you do not get it, you can write to us at [email protected] indicating your full name, telephone, email and requesting the change of password.

Information about the newsletter

Information about the store

What are the opening hours of Joyería Gordillo?2023-04-12T13:12:25+02:00

Our opening hours are from Monday to Friday, from 10:00 a.m. to 14:00 p.m. and from 17:30 p.m. to 21:00 p.m. On Saturdays, from 10:00 a.m. to 14:00 p.m.

How can I contact Gordillo Jewelry?2023-04-12T13:12:25+02:00

You can contact us by phone 956 28 12 40 or by email [email protected].

Is it necessary to make an appointment to go to Joyería Gordillo?2023-04-12T13:12:25+02:00

There's no need. You can come whenever you want, as long as it is within our opening hours.

Does Gordillo Jewelry replace out-of-stock items?2023-04-12T13:12:25+02:00

If the item you want is out of stock, you have the option 'Notify me when available'. You only have to enter your email and when it is available we will notify you by email of its availability, so that you can make the purchase. 

Do you have a watch shop?2023-04-12T13:12:25+02:00

Yes, we have a modern watchmaking workshop where we can fine-tune your watch, as well as solve any problem that may have arisen. In addition, we have a polishing room for cases and bracelets, whether made of gold or steel.

How to get

How do I get to Cádiz if I go by car?2023-04-13T12:45:38+02:00

Cádiz can be accessed through the 1812 Constitution Bridge, which crosses the Bay of Cádiz and is the continuation of the South highway; or through the José León de Carranza bridge that joins the shores of Cádiz and Puerto Real. 

The access roads to the city are the AP-4, which comes from Seville, and the CA-33, which comes from San Fernando. All other roads lead into them. 

Both from one access or another you can reach our jewelry store. You can consult the different routes by clicking onqu.

Is there parking in the area?2023-04-13T12:40:10+02:00

Just 2 minutes walk from the jewelry store is the Canalejas car park. The car park is located in a key area to access the historic center of Cádiz and is open 24 hours a day. The address of its main entrance is Av. Ramón de Carranza s/n. 

In this case, we recommend using the Interparking P-App mobile application, which allows you to access, pay and leave the car park without having to use a ticket or go through an ATM. It is available for Android and iOS, in the Google Store and Apple Store, respectively.

Are there airports close to Cadiz?2023-04-13T12:37:33+02:00

Jerez airport is located about 45 kilometers from the city. To get to Cádiz from this airport there are several alternatives. You can do it by train, bus, car or taxi. 

Seville airport is 130 kilometers away and Malaga airport 230 kilometers away.

How long do the journeys made by catamarans take?2023-04-13T12:36:21+02:00

The journey between Rota and Cádiz lasts about 35 minutes, while from El Puerto de Santa María it is approximately 30 minutes. 

We advise you to consult the website of the Transport Consortium of Andalusia for information on schedules and frequencies, since these may vary depending on weather conditions.

How long does it take to get there from the maritime terminal of Cádiz?2023-04-13T12:34:52+02:00

From the maritime terminal of Cádiz to the jewelry store it takes about 7 minutes on foot. Catamarans from Rota and El Puerto de Santa María arrive at this terminal.

How do I get to the jewelry store by bus if I am already in Cádiz?2023-04-13T12:33:52+02:00

You can take bus line 1, which runs between Plaza de España and Cortadura. It has 14 stops. To get to our jewelry store, you must get off at the stop located on Avenida del Puerto.

How long does it take to get there from the bus station?2023-04-13T12:32:45+02:00

From the bus station to the jewelry store it takes about 12 minutes on foot. 

This station has connections with cities such as Madrid, Burgos, Cáceres, Málaga or Seville, as well as with other points in the province of Cádiz, including Algeciras, San Fernando or El Puerto de Santa María. 

You can consult more information about destinations and schedules on the websites of the different companies that operate in this terminal: Alsa, Transport General Comes, Friends, Urban Public Transport in Cádiz, Ladies y Bahia De Cadiz Transport Consortium.

What route does the Trambahía make?2023-04-13T12:28:03+02:00

El trambahia makes the journey between Chiclana de la Frontera and Cádiz. It runs full morning and afternoon hours, and its frequency has been adapted to the Renfe Cercanías schedule.

What route do Alvia trains make?2023-04-13T12:26:52+02:00

Alvia trains, coming from Madrid Puerta de Atocha – Almudena Grandes, offer long-distance and high-speed services. Until they reach Cádiz, they usually make stops in Ciudad Real, Puertollano, Villanueva de Córdoba – Los Pedroches, Córdoba, Sevilla-Santa Justa, Jerez de la Frontera, El Puerto de Santa María and San Fernando – Bahía Sur. You can consult more information about its schedules and frequencies on the website of Renfe.

What route do the Media Distancia trains make?2023-04-13T12:24:55+02:00

Media Distancia trains come from the Seville-Santa Justa station and usually stop at Seville-San Bernardo, Dos Hermanas, Utrera, Las Cabezas de San Juan, Lebrija, Jerez Airport, Jerez de la Frontera, El Puerto de Santa María, San Fernando – Bahía Sur and Cádiz. You can consult more information about its schedules and frequencies on the website of Renfe.

What route do the Cercanías trains make?2023-04-13T12:21:24+02:00

Cercanías trains make the journey from Jerez airport to Cádiz. They stop at the stations of Jerez de la Frontera, El Puerto de Santa María, Valdelagrana, Las Aletas, Puerto Real, San Fernando – Centro, San Fernando – Bahía Sur, Cortadura, Estadio, San Severiano and Cádiz. You can consult more information about its schedules and frequencies on the website of Renfe.

How long does it take to get there from the train station?2023-04-13T12:08:08+02:00

From the train station to the jewelry store it takes about 9 minutes on foot. In this case, you can access Cádiz by Cercanías, Media Distancia and Alvia trains.

How to get there by public transport?2023-04-13T12:04:32+02:00

If you come from outside of Cádiz, you can get to the jewelry store by train, trambahía, bus or catamaran.

Where is the jewelry located?2023-04-13T12:01:23+02:00

Gordillo Jewelry is located in the center of Cádiz, at Calle San Francisco, 33.

Buy Rolex

where can i buy a watch Rolex?2023-04-12T13:22:21+02:00

The clocks Rolex new and genuine are sold exclusively through Official Distributors Rolex, which certify the authenticity of your Rolex and offer a five-year international warranty. The network of Official Distributors Rolex covers more than 100 countries worldwide.

How can I guarantee the authenticity of a watch Rolex?2023-04-12T13:22:50+02:00

Only Official Distributors Rolex are authorized to sell and service a watch Rolex. Thanks to the knowledge, training, savoir faire and equipment necessary to offer you the best service, we can guarantee the authenticity of each and every part of your Rolex and ensure its long-term reliability.

How do I identify an Official Distributor Rolex?2023-04-12T13:23:16+02:00

The plate Rolex official displayed in the store or on the distributor's website confirms the authenticity of an Official Distributor Rolex. Rolex.com offers a list of all Official Distributors Rolex and Service Centers.

Where can I find the price of a watch Rolex?2023-04-12T13:23:42+02:00

The recommended retail price for a wide range of watches Rolex figure on the page rolex.com from almost all countries. If you want to know the price of a specific model, contact your Official Distributor Rolex nearest or visit your establishment.

How can I check the availability of a watch?2023-04-12T13:24:05+02:00

Get in touch with your Official Distributor Rolex closest. These are fully qualified to advise you in choosing a watch Rolex. In addition, they can inform you about the availability of watches Rolex in your area.

All watches Rolex They are assembled by hand with great care to meet the brand's high quality standards. Naturally, such a level of demand conditions the production capacity and a high demand can limit the availability of certain models. The new watches Rolex They are exclusively available from official dealers, who stock regularly and independently manage the distribution and sales of the watches to their customers. The Official Distributors Rolex They will be able to inform you about the availability of the different models.

What does the warranty cover? Rolex?2023-04-12T13:24:30+02:00

Rolex guarantees the proper functioning of its watches for five years from the date of purchase. Normal wear and tear (especially that which affects non-metallic straps), loss, theft and damage caused by improper use are excluded from the guarantee. The guarantee will automatically lose its value if any part or accessory that is not manufactured by Rolex. This guarantee is valid exclusively (1) if the customer purchased the watch from an Official Distributor Rolex; (2) if the latter, at the time of purchase, duly filled out the warranty card, and (3) if this warranty card is delivered together with the watch to an Official Dealer Rolex or to an official service center Rolex. Any intervention by a third party will imply the end of the guarantee.

How long is the warranty on a watch? Rolex?2023-04-12T13:25:00+02:00

To ensure the accuracy and reliability of their watches, Rolex subjects each watch, after assembly, to a series of strict tests. Our confidence in our quality tests allows us to offer a five-year international guarantee on all new watches. Rolex purchased at one of the Official Distributors of the brand.

Maintenance of your Rolex

How can I take care of my Rolex?2023-04-12T13:25:35+02:00

To preserve the luster, you can rub it with a microfiber cloth. You can also clean the case and bracelet (except the leather straps) from time to time with soapy water and a soft brush. After wearing the watch in the sea, it is important to rinse it with fresh water to remove salt and sand deposits. Before cleaning your watch, always make sure the crown is screwed down all the way to the case to ensure water resistance.

Can you polish a Rolex?2023-04-12T13:26:01+02:00

Professional polishing of your watch case and bracelet must be carried out exclusively at an Official Service Center Rolex.

Do I have to wind up my Rolex?2023-04-12T13:26:26+02:00

No need to wind your Rolex if you use it daily. As your wrist moves throughout the day, the Perpetual rotor transmits power to the watch, providing a constant and stable power source. When you take it off, it holds its charge for up to 70 hours, depending on the model. To do this, manually unscrew the crown to the winding position and turn it clockwise approximately 20 times. Remember to screw the crown back into the case correctly in order to ensure water resistance.

How do you adjust the time on a Rolex?2023-04-12T13:26:56+02:00

The clocks Rolex they can be adjusted by unscrewing the crown and pulling it out to the second notch. As the second hand is stopped, it allows setting the time. Each model has its detailed user guide and functions that may vary. Download the corresponding guide.

How to set or use a specific function of a Professional watch Rolex?2023-04-12T13:27:13+02:00

These tool watches are designed to meet the specific needs of professionals and athletes. Features may vary depending on the model. Find out how to set up and use the features of your watch by watching the user guide videos and/or downloading the corresponding guide.

The clocks Rolex do they have batteries?2023-04-12T13:27:43+02:00

You activate the clock with your movement Rolex. By gently moving your wrist, the Perpetual rotor located inside the watch transmits energy to its mainspring. If you remove it, the watch retains its charge for approximately two days, depending on the model. To start it up, you simply have to wind it manually so that it works normally again.

Do all the clocks Rolex are they airtight?2023-04-12T13:28:11+02:00

All wrist watches Rolex they are waterproof to a depth of at least 100 meters for the Oyster Perpetual models, and 50 meters for the Cellini model. Some Oyster watches can withstand depths of 1220 or even 3900 meters. To maintain the water resistance of your watch, the crown must be screwed down firmly to create a water-tight seal. After setting the time, date, other functions, or manually winding the watch, you must be sure to screw the crown in until it cannot turn any further. After wearing the watch in the sea, it is important to rinse it with fresh water to remove salt and sand deposits.

Can I do sports with my Rolex?2023-04-12T13:28:41+02:00

You can do sports with it Rolex on your wrist. Box Rolex Oyster optimally protects the movement against shocks. All wrist watches Rolex they are waterproof to a depth of at least 100 meters for the Oyster Perpetual models, and 50 meters for the Cellini model.

Mi Rolex it works too fast or slow, what should i do?2023-04-12T13:29:25+02:00

The "heart" of your Rolex beats to the beat of your lifestyle and your daily use. Get in touch with your Official Distributor Rolex or nearest Service Center, which will advise you on the technical aspects of the functions of your watch.

A Rolex Does it resist extreme temperatures such as snow or cold?2023-04-12T13:29:05+02:00

Watches have always Rolex they have proven their worth in the most extreme conditions imaginable: from the abyssal waters of the deepest oceans to the tops of the highest mountains; from the air to the race tracks. In addition, to ensure that all watches Rolex meet expectations, each one undergoes extremely demanding tests before leaving the headquarters of Rolex.

Maintenance Rolex

How often should I perform maintenance on a Rolex?2023-04-12T13:30:29+02:00

To guarantee precision and constant hermeticity, Rolex recommends that you periodically take your watch to an Official Dealer Rolex or to a Service Center for professional maintenance. We recommend that you carry out maintenance on your Rolex approximately every 10 years, depending on the model and its daily use.

Where can I maintain my Rolex?2023-04-12T13:30:59+02:00

The network of Official Distributors Rolex and Service Centers are present in more than 100 countries around the world and relies on the experience of a team of highly qualified and carefully selected watchmakers trained by Rolex. The Official Distributors Rolex They can advise you on the technical aspects of your watch functions. Rolex.com offers a list of all Official Distributors Rolex and Service Centers.

What does a maintenance service consist of? Rolex?2023-04-12T13:31:21+02:00

When your watch is attended by Rolex, is completely disassembled and all its components are cleaned with ultrasound. Each component is meticulously examined on an individual basis, and those that no longer meet the cosmetic and functional specifications of Rolex are replaced by parts Rolex authentic. The movement is thoroughly lubricated, then electronically checked to ensure accurate timekeeping. The case and bracelet are carefully restored to their luster. His Rolex it is subsequently subjected to a series of rigorous tests and verifications to guarantee its hermeticity, autonomy and precision. After a complete service of Rolex, your watch is covered by a maintenance guarantee.

How much does maintenance service cost? Rolex?2023-04-12T13:35:44+02:00

The price will depend on the type of service that the watch needs and its condition. Before carrying out a maintenance service, the condition of your watch will be evaluated by watch technicians certified by Rolex and we will send you an estimate of the maintenance procedure for your approval. For more information, contact your Official Distributor or Service Center Rolex.

How long does a maintenance service take?2023-04-12T13:36:28+02:00

A complete repair requires a minimum of four to six weeks, depending on the condition of your watch. Before carrying out maintenance, a highly qualified watchmaker trained in Rolex performs a thorough diagnostic examination of the watch. After carefully examining the case and bracelet, the watchmaker thoroughly tests and inspects the movement to determine exactly what maintenance procedures will be necessary to ensure that the watch meets the stringent quality requirements. Rolex. For more information, contact your Official Distributor or Service Center Rolex.

How can I replace a warranty card Rolex loss?2023-04-12T13:38:08+02:00

Warranty card Rolex it cannot be reissued under any circumstances. For assistance, you can contact the Official Distributor Rolex where you bought your watch.

How can I change the name on the warranty card?2023-04-12T13:38:40+02:00

The name of the first buyer cannot be changed under any circumstances. For assistance, you can contact the Official Distributor Rolex where you bought your watch.

How can I get in touch with Rolex?2023-04-12T13:39:09+02:00

The representatives of our extensive network of Official Distributors Rolex they will be happy to answer any questions related to the watches and the brand Rolex.


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