How to buy

Buying in our online store is very simple. Next, we explain the steps you must follow.

To place your order, you must be registered on our website. It is a simple process that will allow you to create your account and where you will have all the history of your purchases.

During the purchase process, you can choose and select the payment method that is most convenient for you: debit or credit card, Paypal, bank transfer or through the Klarna payment platform.

In the same way, you can decide the delivery method, either at the address you indicate or indicating store pickup. In the event that you choose to pick up your order in store, you will receive an email when you can pick it up.

If you have a discount voucher or gift card, you must add it before finalizing the purchase. You can add it in the 'Gift card / Coupons / Voucher' section during the purchase process. Otherwise, we will not be able to discount this voucher from your purchase once the order has been placed.

We will try to help you whenever possible, but you should know that once the purchase is made we will not be able to make changes to it.

Once you have made the purchase, you will receive an email confirming your order. It will include the reference number and its details. If you see that it does not reach you, we recommend that you check the 'SPAM' or 'Unwanted Mail' folder of your email, in case you have received it there.

However, you will always have all the information in your customer account, where you can view and download your invoices, as well as check the status of your order. In the event that you cannot find this information, do not hesitate to contact us.

You can contact us by calling 956 28 12 40 or via WhatsApp at +34 617 11 02 17 from Monday to Friday, from 10:00 a.m. to 14:00 p.m., and from 17:30 p.m. to 21:00 p.m. Saturdays, from 10:00 a.m. to 14:00 p.m. If you prefer, you can send us an email to the following address: info@joyeriagordillo.com, or through our social networks.

We recommend that you use a single way to create a conflict with the stock