Shipping policy
Delivery method and timescales
The delivery time shall not exceed 15 working days, the usual delivery time being less than 48-72 hours for deliveries within the national territory from Monday to Friday. The delay of the order will entitle the customer to cancel the order with a refund of the amounts paid, but in no case will this imply any compensation whatsoever. If after five working days from the Order Confirmation the client has not agreed a delivery date with the transport company, the client must contact Gordillo Jewellery. In the opposite case, the transport company will proceed to return the shipment to its origin and it will be the client who will have to assume the management costs associated with the shipment and return.
Geographical scope
Jewellery products, classified in the Jewellery category, are distributed geographically on the peninsular territory. The distribution of watchmaking products, classified in the Watches category, is carried out geographically in the peninsular territory, except for ROLEX watches, which can only be purchased at the physical headquarters in Calle San Francisco, 33, Cádiz. Shipments are free of charge to all of Spain. To the rest of Europe on orders over 200€. For shipments outside the peninsular territory special conditions apply. For example, it should be noted that shipments to the Canary Islands are subject to import duties and taxes, as well as local customs. For further information on this type of shipment, please contact us by e-mail at info@joyeriagordillo.com. In the event that we are unable to guarantee the safe delivery of products, we reserve the right to restrict the geographical scope of distribution.
Pick up in shop
In-store delivery: Remember that you can pick up your order in our shop at any time.
FREE. If the customer wishes, they may collect their order at Joyería Gordillo C. San Francisco 33, Cádiz - Telephone: 956 28 12 40 To access the in-store collection service, the customer must indicate this during the purchase process and must comply with the delivery times indicated by e-mail and the opening hours of the shop. The customer must go to the point of sale when placing the order and identify himself/herself with the original valid ID card or passport and show the proof of purchase. If the customer wishes the products to be collected by a third party, this must be notified by e-mail together with a signed authorisation containing the full details of the customer and the person they wish to authorise (name, surname(s), ID card or passport number).
Diligence in delivery
The customer undertakes to check the good condition of the shipment at the time of delivery to the carrier and must reflect on the delivery note any anomaly detected (breakage of security labels, external blows, moisture ...) and may even refuse delivery. The client must inform Joyería Gordillo of any incident in the delivery by e-mail info@joyeriagordillo.com It will be understood that the delivery has taken place or that the order has been delivered when the user (or a third party on their behalf) acquires material possession of the product, which will be accredited by the signature of receipt of the order at the agreed delivery address, if it has not opted for in-store collection.
Taxes
The delivery times notified to customers are approximate and do not represent a contractual obligation, as various unforeseen events may arise during transport or when the goods are received by the recipient. Shipments to the Canary Islands do not include VAT. The amount corresponding to IGIC and DUA will be paid by the customer upon receipt of the goods. Shipments to Ceuta and Melilla do not include VAT. The amount corresponding to IPSI will be paid by the customer upon receipt of the goods. Shipments to mainland Portugal and the islands of Madeira and the Azores are subject to quotation, previously notified to the user. In turn, orders from these islands must be placed by e-mail.
Disappointment
The shipping costs notified to the customer in case of purchase of any of the ships through the website are not the actual ones. The actual shipping costs have to be calculated manually by the Accounting Department. The availability indicated on our products is merely informative and never implies a commitment of delivery date between the seller and the customer. This information may be affected by specific situations caused by related but unrelated companies (manufacturers / wholesalers stock-outs, incidents in deliveries by express transport companies, etc...). The customer will have 24 hours to check the integrity of all the components of the order and verify that everything that should be included in the products included is included. Once these 24 hours have elapsed, the shipment will be considered accepted and no claims will be accepted due to damage or defects in the shipment. An order is considered delivered when the customer signs the delivery note. It is in the following 24 hours when the customer must check the products after receiving them and raise any objections that may exist.
Typographical and Pricing Errors Policy
At Gordillo Jewellery, we strive to provide our customers with a transparent and fair shopping experience. However, we understand that on occasion, typographical or pricing errors may occur. In order to maintain the integrity of our transactions and ensure a trusting relationship with our customers, we have implemented the following policy regarding these errors:
- Correction of Errors: In the event that a typographical or pricing error is detected in a product or service purchased on our platform, we reserve the right to correct such error. This may include updating product information, modifying prices or other necessary adjustments.
- Cancellation of Orders: If it is confirmed that there has been a significant error in the price or product information during the checkout process, we reserve the right to cancel the order. In such a case, we undertake to notify the customer immediately and offer the option of making a new purchase with the corrected information.
- Transparent Communication: In any situation where a typographical or pricing error has been detected, we are committed to communicating transparently and promptly with our customers. We will provide a clear explanation of the nature of the error and how it will be addressed, ensuring customer understanding and satisfaction as far as possible.
- Timely reimbursement: In the event that an order is cancelled due to a typographical or pricing error, we undertake to process any corresponding refund in a timely manner. We will make every effort to ensure that the customer receives a refund quickly and efficiently.
This policy is intended to ensure fairness and transparency in all our transactions. We appreciate our customers' understanding in exceptional situations and reiterate our commitment to providing quality service and a positive shopping experience at Gordillo Jewellery.
