Shipping Policy

Method and delivery times

The delivery time will not exceed 15 working days, being the usual delivery time less than 48-72 hours for shipments within the national territory from Monday to Friday.

The delay of the order will entitle the customer to cancel the order with refund of the amounts paid but in no case will it imply any compensation.

If after five working days from the Order Confirmation the customer has not agreed on a delivery date with the carrier, the customer should contact Gordillo Jewelry.

Otherwise, the shipping company will return the shipment to its origin and it will be the customer who will have to assume the management costs associated with the shipment and return.

Geographic scope

Jewelry products, classified in the Jewelry category, are geographically distributed throughout the Iberian Peninsula.

The distribution of watchmaking products, classified in the category Watches, is carried out geographically in the peninsular territory, except for ROLEX brand watches, which can only be purchased at the physical headquarters in Calle San Francisco, 33, Cádiz.

Shipments are free of charge throughout Spain. To the rest of Europe on orders over 200€. For shipments outside the peninsular territory special conditions will apply. For example, it should be noted that shipments to the Canary Islands are subject to import duties and taxes, as well as local customs. For more information about this type of shipments, please contact us at

In the event that we are unable to guarantee the safe delivery of the products, we reserve the right to restrict the geographic scope of distribution.

Store pickup

If the customer wishes, he can pick up his order at Joyería Gordillo C. San Francisco 33, Cádiz – Telephone: 956 28 12 40

To access the in-store pick-up service, the customer must indicate this during the purchase process and must comply with the delivery times indicated by e-mail and the business opening hours.

The customer must go to the point of sale when placing the order and identify himself/herself with the original valid ID card or passport and show the proof of purchase.

If the customer wishes the products to be picked up by a third party, he/she must notify us by e-mail together with a signed authorization containing the full details of the customer and the person he/she wishes to authorize (name, surname, ID card or passport number).

Diligence in delivery

The customer undertakes to check the good condition of the shipment at the time of delivery to the carrier and must reflect on the delivery note any anomaly detected (breakage of security labels, external shocks, humidity…) and may refuse delivery.

The customer must inform Joyería Gordillo of any incident in the delivery by e-mail to

Delivery shall be deemed to have occurred or that the order has been delivered at the time the user (or a third party on his behalf) acquires material possession of the product, which shall be evidenced by the signature of the receipt of the order at the agreed delivery address, if it has not opted for in-store collection.