{"id":73747,"date":"2025-04-11T09:48:28","date_gmt":"2025-04-11T08:48:28","guid":{"rendered":"https:\/\/joyeriagordillo.com\/?page_id=73747"},"modified":"2025-04-11T17:47:45","modified_gmt":"2025-04-11T16:47:45","slug":"faqs-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/joyeriagordillo.com\/en\/faqs-preguntas-frecuente\/","title":{"rendered":"FAQS Preguntas Frecuente"},"content":{"rendered":"
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Ordering and Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How can I be sure that I have made the right purchase?\u00a0 <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Once you have placed your order, we will send you an email confirming your purchase. You can also view it in your account by selecting the option \u2018History\u2019 and \u2018Details of my orders\u2019.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I check the status of my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\nOf course, we will send you an email with the status of your order. Please note that you can also check this at any time in your customer account.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Will I receive the same product as shown in the picture? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\nYes, although there are pieces that, as they are handmade, may suffer slight variations. However, the photographs are true to life so that you will not be surprised.\n\nThe detailed description of the products displayed on the website www.joyeriagordillo.com is based on our own information and images (for which the company reserves all rights of use) and\/or information and images provided by suppliers.\n\nThe company accepts no responsibility for any errors in the information or characteristics of the products published.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What should I do if I receive a faulty or incorrect item? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIf this is the case, you have 48 hours from receipt of your order to let us know. You have all the steps to follow here.\n\nIf you need any help, please do not hesitate to contact us on 956 28 12 40.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What are the delivery times? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You will receive it within 24-48 working hours within Spain, if the product is in stock.<\/span><\/div><\/div><\/div>

The delivery time will not exceed 14 working days, the usual delivery time being less than 48-72 hours for deliveries within the national territory from Monday to Friday.<\/p>

The delay of the order will entitle the customer to cancel the order with a refund of the amounts paid but in no case will it imply any compensation whatsoever.<\/p>

If after 5 working days from the order confirmation the customer has not agreed a delivery date with the transport company, the customer must contact Gordillo Jewellery.<\/p>

In the opposite case, the transport company will proceed to return the shipment to its origin and the customer will have to assume the management costs associated with the shipment and return.<\/p>

Special conditions apply for deliveries outside the peninsular territory.<\/p>

In the event that we cannot guarantee the safe delivery of the products, we reserve the right to restrict the geographic scope of distribution.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is VAT included in the price of the products? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes, the prices of the products presented on our website include VAT (percentage according to current legislation applicable at any given time), unless otherwise indicated. Prices do not include shipping costs, unless otherwise stated.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Can I collect my order in shop? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, you can place your order online and pick it up in our physical shop. To access the in-store collection service, you must indicate this during the purchase process and you must comply with the delivery times indicated to you by email and the opening hours of the store.<\/p>

The customer must go to the point of sale when placing the order and identify himself\/herself with the original valid ID card or passport and show the proof of purchase.<\/p>

If the customer wishes the products to be collected by a third party, he\/she must notify us by e-mail together with a signed authorisation containing the full details of the customer and the person he\/she wishes to authorise (name, surname, ID card or passport number).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you ship throughout Spain and abroad? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, we ship throughout Spain and abroad. However, in the latter case, as well as on islands, shipping costs may vary, as well as being subject to the payment of import duties and taxes. For more information, please call us on 956 28 12 40 or send an e-mail to info@joyeriagordillo.com.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Customer support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What method of payment do you accept? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWe accept payments by credit card, Klarna, PayPal and bank transfer. We also offer free financing in 3 instalments with Klarna or Paypal and up to 36 months with Aplazame.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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If I have forgotten my password, how can I recover it? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYou can recover your account by clicking on the \u2018Forgot your password\u2019 message. You will have to re-enter your email address and we will send you an email so that you can reset it. If you are still unsuccessful, you can write to us at info@joyeriagordillo.com giving your full name, telephone number, email address and requesting a change of password.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How to get there by public transport? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\u00a0If you are coming from C\u00e1diz city, you can take bus line 1, which runs between Plaza de Espa\u00f1a and Cortadura. It has 14 stops. To get to our jewellery shop you should get off at the stop on Avenida del Puerto.<\/p>

If you come from outside C\u00e1diz, you can reach the jewellery shop by train, tram, bus or catamaran.<\/span><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Where is the jewellery shop located? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Joyer\u00eda Gordillo is located in the centre of C\u00e1diz, at 33 San Francisco Street.<\/span><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Is there parking in the area? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tJust a 2 minute walk from the jewellery shop is the Canalejas car park. The car park is located in a key area for accessing the historic centre of C\u00e1diz and is open 24 hours a day. The address of its main entrance is Av Ram\u00f3n de Carranza s\/n.\n\nIn this case, we recommend the use of the Interparking P-App mobile app, which allows you to access, pay and exit the car park without the need to use a ticket or go through the cash machine. It is available for Android and iOS, in Google Store and Apple Store, respectively.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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information about the shop<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What are the opening hours of Joyer\u00eda Gordillo? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our opening hours are Monday to Friday, from 10:00 to 14:00 and from 17:30 to 21:00. On Saturdays, from 10:00 to 14:00 hours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I contact Gordillo Jewellery? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYou can contact us by telephone on 956 28 12 40 or by e-mail at info@joyeriagordillo.com.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Is it necessary to make an appointment to visit Gordillo Jewellers? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThis is not necessary. You can come whenever you wish, as long as it is within our opening hours.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Do you have a watchmaking workshop? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes, we have a modern watch workshop where we can tune your watch, as well as solve any problems that may have arisen. We also have a polishing room for cases and bracelets, whether they are made of gold or steel.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Does Gordillo Jewellery replenish out of stock items? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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If the item you want is out of stock, you can contact us by email info@joyeriagordillo.com, by phone 956 28 12 40 or by whatsapp at 617 11 02 17, and we will look for the part in our distributors or we will give you other similar options.\u00a0<\/span><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Buying a rolex<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Where can I buy a Rolex watch? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tNew and genuine Rolex watches are sold exclusively through Rolex Official Dealers, who certify the authenticity of your Rolex and offer a five-year international warranty. The Rolex Official Dealer network covers more than 100 countries worldwide.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How can I guarantee the authenticity of a Rolex watch? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tOnly Rolex Official Dealers are authorised to sell and service a Rolex watch. With the knowledge, training, know-how and equipment necessary to provide you with the best service, we can guarantee the authenticity of each and every part of your Rolex and ensure its long-term reliability.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How do I identify an Official Rolex Distributor? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The official Rolex badge displayed in the dealer's shop or on the dealer's website confirms the authenticity of an Official Rolex Dealer. Rolex.com provides a list of all Official Rolex Dealers and Service Centres.<\/span><\/div><\/div><\/div>

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Where can I find the price of a Rolex watch? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The recommended retail price for a wide range of Rolex watches can be found on the rolex.com website for almost all countries. If you would like to know the price of a specific model, please contact your nearest Rolex Official Retailer or visit your local retailer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I check the availability of a watch? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tPlease contact your nearest Rolex Official Dealer. They are fully qualified to advise you on the choice of a Rolex watch. They can also inform you about the availability of Rolex watches in your area.\n\nAll Rolex watches are hand-assembled with the utmost care to meet the brand's high quality standards. Naturally, such a high level of demand will limit production capacity and high demand may limit the availability of certain models. The new Rolex watches are available exclusively from official distributors, which are regularly stocked and independently manage the distribution and sales of the watches to their customers. The Rolex Official Distributors will be able to inform you about the availability of the different models.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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What does the Rolex warranty cover? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tRolex guarantees the proper functioning of its watches for five years from the date of purchase. Normal wear and tear (in particular to non-metallic straps), loss, theft and damage caused by improper use are excluded from the guarantee. The warranty will automatically become invalid if any part or accessory not manufactured by Rolex is added or replaced. This warranty is valid only (1) if the customer purchased the watch from an Official Rolex Dealer; (2) if the latter, at the time of purchase, duly completed the warranty card; and (3) if this warranty card is delivered together with the watch to an Official Rolex Dealer or to an Official Rolex Service Centre. Any intervention by a third party will result in the termination of the warranty.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How long is the warranty on a Rolex watch? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To ensure the accuracy and reliability of its watches, Rolex subjects each watch, after assembly, to a series of stringent tests. Our confidence in our quality tests allows us to offer a five-year international warranty on all new Rolex watches purchased from one of the brand's Official Retailers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Maintaining your rolex<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How can I take care of my Rolex? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To preserve the lustre, you can rub it with a microfibre cloth. You can also clean the case and bracelet (except for leather straps) from time to time with soapy water and a soft brush. After wearing your watch in the sea, it is important to rinse it with fresh water to remove salt and sand deposits. Before cleaning your watch, always make sure that the crown is fully screwed into the case to ensure water-resistance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can a Rolex be polished? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tProfessional polishing of your watch case and bracelet should only be carried out by an Official Rolex Service Centre.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Do I have to wind up my Rolex? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThere is no need to wind your Rolex if you wear it daily. As you move your wrist throughout the day, the Perpetual rotor transmits energy to the watch and provides a constant and stable power source. When removed, it retains its charge for up to 70 hours, depending on the model. To do this, manually unscrew the crown to the winding position and turn it clockwise about 20 times. Remember to screw the crown back into the case correctly in order to ensure water-resistance.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How do I set the time on a Rolex? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tRolex watches can be adjusted by unscrewing the crown and pulling it out to the second notch. As the second hand is stationary, it allows the time to be set. Each model has its own detailed user guide and functions which may vary. Download the corresponding guide.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How to set or use a specific function of a Professional Rolex watch? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThese tool watches are designed to meet the specific needs of professionals and sportsmen. The functions may vary depending on the model. Find out how to set and use the functions of your watch by watching the videos in the user guides and\/or downloading the corresponding guide.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Do Rolex watches have batteries? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYou power the Rolex watch with your movement. By gently moving your wrist, the Perpetual rotor inside the watch transmits energy to its mainspring. If you remove it, the watch retains its charge for approximately two days, depending on the model. To start it up, you simply wind it manually to get it running normally again.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Are all Rolex watches watertight? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAll Rolex wristwatches are water-resistant to a depth of at least 100 metres for the Oyster Perpetual models, and 50 metres for the Cellini model. Some Oyster watches can withstand depths of 1220 or even 3900 metres. To maintain the water-resistance of your watch, the crown must be screwed down tightly to create a water-resistant seal. After setting the time, date, other functions, or manually winding the watch, you should be sure to screw down the crown until it can no longer be turned. After wearing the watch in the sea, it is important to rinse it with fresh water to remove salt and sand deposits.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Can I play sport with my Rolex? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYou can do sport with the Rolex on your wrist. The Rolex Oyster case optimally protects the movement against shocks. All Rolex wristwatches are water-resistant to a depth of at least 100 metres for the Oyster Perpetual models, and 50 metres for the Cellini model.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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My Rolex is running too fast or too slow, what should I do? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThe \u00abheart\u00bb of your Rolex beats to the beat of your lifestyle and daily use. Please contact your nearest Rolex Official Dealer or Service Centre, who will be able to advise you on the technical aspects of your watch's functions.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Can a Rolex withstand extreme temperatures such as snow or cold? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tRolex watches have always proven their worth in the most extreme conditions imaginable: from the deepest abyssal waters of the deepest oceans to the highest mountain peaks; from the air to the racetrack. And to ensure that every Rolex watch lives up to expectations, each is subjected to the most demanding tests before leaving Rolex headquarters.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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maintenance Rolex<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How often should I service a Rolex? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tTo ensure consistent accuracy and water-resistance, Rolex recommends that you periodically take your watch to an Official Rolex Dealer or Service Centre for professional maintenance. We recommend that you have your Rolex serviced approximately every 10 years, depending on the model and daily use.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Where can I have my Rolex serviced? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The network of Rolex Official Distributors and Service Centres is present in more than 100 countries worldwide and has the expertise of a team of highly qualified watchmakers carefully selected and trained by Rolex. Rolex Official Distributors can advise you on the technical aspects of your watch's functions. Rolex.com provides a list of all Official Rolex Distributors and Service Centres.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What does a Rolex maintenance service consist of? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWhen your watch is serviced by Rolex, it is completely disassembled and all components are ultrasonically cleaned. Each component is meticulously examined individually, and those that no longer meet Rolex's aesthetic and functional specifications are replaced with genuine Rolex parts. The movement is thoroughly lubricated, then electronically examined to ensure its timekeeping accuracy. The case and bracelet are carefully restored to their lustre. Your Rolex is then subjected to a series of rigorous tests and checks to ensure its water-resistance, autonomy and accuracy. After a complete Rolex service, your watch is covered by a maintenance guarantee.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How much does it cost to service a Rolex? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThe price will depend on the type of service the watch needs and the condition of the watch. Before a service is carried out, the condition of your watch will be assessed by Rolex certified watch technicians and we will send you a quotation of the service procedure for your approval. For more information, please contact your Official Rolex Dealer or Rolex Service Centre.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How long does a maintenance service take? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tA complete repair requires a minimum of four to six weeks, depending on the condition of your watch. Before a service is carried out, a highly qualified and trained Rolex watchmaker performs a thorough diagnostic examination of the watch. After carefully examining the case and bracelet, the watchmaker performs tests and thoroughly inspects the movement to determine exactly what maintenance procedures will be necessary to ensure that the watch meets Rolex's stringent requirements. For further information, please contact your Official Distributor or Rolex Service Centre.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How can I replace a lost Rolex warranty card? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThe Rolex warranty card cannot be reissued under any circumstances. For assistance, you may contact the Official Rolex Dealer where you purchased your watch.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How can I change the name on the warranty card? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThe name of the first purchaser cannot be changed under any circumstances. For assistance, you can contact the Official Rolex Dealer where you purchased your watch.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How can I get in touch with Rolex? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tRepresentatives from our extensive network of Official Rolex Distributors will be happy to answer any questions you may have regarding Rolex watches and the Rolex brand.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Preguntas Frecuentes Pedidos y Env\u00edos \u00bfC\u00f3mo puedo asegurarme de haber realizado bien mi compra?\u00a0 Cuando haya realizado su pedido, le enviaremos un correo electr\u00f3nico con la confirmaci\u00f3n de su compra. Tambi\u00e9n podr\u00e1 consultarlo en su cuenta, seleccionando la opci\u00f3n \u2018Historial\u2019 y \u2018Detalle de mis pedidos\u2019. \u00bfPuedo saber en qu\u00e9 estado se encuentra mi pedido? Por […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-73747","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/joyeriagordillo.com\/en\/wp-json\/wp\/v2\/pages\/73747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/joyeriagordillo.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/joyeriagordillo.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/joyeriagordillo.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/joyeriagordillo.com\/en\/wp-json\/wp\/v2\/comments?post=73747"}],"version-history":[{"count":0,"href":"https:\/\/joyeriagordillo.com\/en\/wp-json\/wp\/v2\/pages\/73747\/revisions"}],"wp:attachment":[{"href":"https:\/\/joyeriagordillo.com\/en\/wp-json\/wp\/v2\/media?parent=73747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}