Frequently Asked Questions
Ordering and Shipping
How can I be sure that I have made the right purchase?
Once you have placed your order, we will send you an email confirming your purchase. You can also view it in your account by selecting the option ‘History’ and ‘Details of my orders’.
Can I check the status of my order?
Will I receive the same product as shown in the picture?
What should I do if I receive a faulty or incorrect item?
What are the delivery times?
The delivery time will not exceed 14 working days, the usual delivery time being less than 48-72 hours for deliveries within the national territory from Monday to Friday.
The delay of the order will entitle the customer to cancel the order with a refund of the amounts paid but in no case will it imply any compensation whatsoever.
If after 5 working days from the order confirmation the customer has not agreed a delivery date with the transport company, the customer must contact Gordillo Jewellery.
In the opposite case, the transport company will proceed to return the shipment to its origin and the customer will have to assume the management costs associated with the shipment and return.
Special conditions apply for deliveries outside the peninsular territory.
In the event that we cannot guarantee the safe delivery of the products, we reserve the right to restrict the geographic scope of distribution.
Is VAT included in the price of the products?
Can I collect my order in shop?
Yes, you can place your order online and pick it up in our physical shop. To access the in-store collection service, you must indicate this during the purchase process and you must comply with the delivery times indicated to you by email and the opening hours of the store.
The customer must go to the point of sale when placing the order and identify himself/herself with the original valid ID card or passport and show the proof of purchase.
If the customer wishes the products to be collected by a third party, he/she must notify us by e-mail together with a signed authorisation containing the full details of the customer and the person he/she wishes to authorise (name, surname, ID card or passport number).
Do you ship throughout Spain and abroad?
Yes, we ship throughout Spain and abroad. However, in the latter case, as well as on islands, shipping costs may vary, as well as being subject to the payment of import duties and taxes. For more information, please call us on 956 28 12 40 or send an e-mail to info@joyeriagordillo.com.
Customer support
What method of payment do you accept?
If I have forgotten my password, how can I recover it?
How to get there by public transport?
If you are coming from Cádiz city, you can take bus line 1, which runs between Plaza de España and Cortadura. It has 14 stops. To get to our jewellery shop you should get off at the stop on Avenida del Puerto.
Where is the jewellery shop located?
Is there parking in the area?
information about the shop
What are the opening hours of Joyería Gordillo?
Our opening hours are Monday to Friday, from 10:00 to 14:00 and from 17:30 to 21:00. On Saturdays, from 10:00 to 14:00 hours.
How can I contact Gordillo Jewellery?
Is it necessary to make an appointment to visit Gordillo Jewellers?
Do you have a watchmaking workshop?
Does Gordillo Jewellery replenish out of stock items?
Buying a rolex
Where can I buy a Rolex watch?
How can I guarantee the authenticity of a Rolex watch?
How do I identify an Official Rolex Distributor?
Where can I find the price of a Rolex watch?
The recommended retail price for a wide range of Rolex watches can be found on the rolex.com website for almost all countries. If you would like to know the price of a specific model, please contact your nearest Rolex Official Retailer or visit your local retailer.
How can I check the availability of a watch?
What does the Rolex warranty cover?
How long is the warranty on a Rolex watch?
To ensure the accuracy and reliability of its watches, Rolex subjects each watch, after assembly, to a series of stringent tests. Our confidence in our quality tests allows us to offer a five-year international warranty on all new Rolex watches purchased from one of the brand's Official Retailers.
Maintaining your rolex
How can I take care of my Rolex?
To preserve the lustre, you can rub it with a microfibre cloth. You can also clean the case and bracelet (except for leather straps) from time to time with soapy water and a soft brush. After wearing your watch in the sea, it is important to rinse it with fresh water to remove salt and sand deposits. Before cleaning your watch, always make sure that the crown is fully screwed into the case to ensure water-resistance.
Can a Rolex be polished?
Do I have to wind up my Rolex?
How do I set the time on a Rolex?
How to set or use a specific function of a Professional Rolex watch?
Do Rolex watches have batteries?
Are all Rolex watches watertight?
Can I play sport with my Rolex?
My Rolex is running too fast or too slow, what should I do?
Can a Rolex withstand extreme temperatures such as snow or cold?
maintenance Rolex
How often should I service a Rolex?
Where can I have my Rolex serviced?
The network of Rolex Official Distributors and Service Centres is present in more than 100 countries worldwide and has the expertise of a team of highly qualified watchmakers carefully selected and trained by Rolex. Rolex Official Distributors can advise you on the technical aspects of your watch's functions. Rolex.com provides a list of all Official Rolex Distributors and Service Centres.
